New York City DOC Conflict Resolution Practice Test

These questions are part of the practice quiz. Start practicing

• When communicating with inmates, you should respond to content, feeling, and meaning.
• What is the main purpose of the Discuss stage?
• What is the primary goal of applying conflict resolution skills to inmate behavior?
• Which is a defining focus of the accommodating conflict style?
• What is the purpose of the Sustain stage?
• What steps should you take if an inmate refuses to comply during a de-escalation attempt?
• What is conflict?
• Which are examples of unmet needs?
• In reinforcement, how is the balance between rewards and punishments described?
• Why is situational awareness critical for preventing conflicts in a high-security environment?
• Proxemics refers to which concept?
• How should tone of voice be used to communicate safety and respect during a conflict?
• Which resource provides external support for staff well-being?
• Debriefing after a critical incident serves to?
• How can reflective listening be used effectively in a group setting?
• If an inmate becomes physically aggressive but you are not at imminent risk, what is the appropriate response?
• What elements should be included when documenting an incident for policy compliance?
• What is the primary goal of negotiation?
• What is the primary goal of conflict resolution training for NYC DOC staff?
• How should credibility of an answer be judged?
• In comparing conflict and crisis, which description best captures their focus?
• Which statement describes the goal of observing behavior, appearance, and environment?
• What is the first step in negotiation?
• Which statement describes a crisis-focused approach to intervention?
• In the Open stage of negotiation, what occurs?
• The add-ons of IPC skills include communicating with inmates.
• During the initial steps, what is the rule about speaking?
• Describe a safe disengagement technique during a tense encounter.
• Which statement describes the IPC skills components?
• The mediator's 'reality check' is to help parties understand what they want without doing what?
• What is the purpose of the Explore stage?
• Which option correctly identifies the three specific skills used to manage inmate behavior?
• Which of the following is NOT among the three distance key zones?
• The basics of IPC skills include which four elements?
• What is an appropriate example of maintaining professional boundaries in inmate interactions?
• Which item is not listed as a way to observe inmates to better understand them?
• How should you handle a withdrawal tactic from an inmate who refuses to engage?
• How does securing the environment support conflict resolution?
• Which statement reflects how to handle emotions during conflict resolution?
• Which practice helps you understand what an inmate said beyond the words?
• According to the guidance for making requests, what sequence should you follow if the first request does not receive a response?
• What outcome do debriefing and proactive steps after incidents aim to achieve?
• Which option is NOT a recommended strategy for staff to manage personal stress after a high-tension encounter?
• Which stage signals readiness to work together?
• Which activity is intended to help staff reflect after a high-tension encounter?
• Which of the following are examples of different values?
• When are nonverbal cues appropriate to signal control without intimidation?
• Which statement best describes mediator authority?
• When staff respond to discriminatory taunts, which approach maintains safety and professionalism?
• What best distinguishes de-escalation from disengagement in conflict management?
• In mediation, what does the mediator do to ensure shared understanding of facts early on?
• Which distance zone is 18 inches to four feet?
• What does the Signal stage indicate in the negotiation process?
• Name a nonverbal technique to help calm a tense room.
• Which of the following is an add-on skill for communicating with inmates?
• What kind of documentation helps investigations into potential bias or harassment?
• Which statement best describes the accommodating conflict style?
• Which statement best describes the collaborating conflict style?
• What falls under IPC skills?
• What are the three steps for responding to inmates?
• Think about meaning involves:
• What techniques are used to reinforce behavior?
• What general guideline is given for observing behavior while asking questions?
• Which option is listed as a way to observe inmates to better understand them?
• Which stage involves detailing potential win/win?
• Which statement reflects focusing on the future rather than the past during conflict resolution?
• What best describes the role of personal protective equipment (PPE) in conflict resolution contexts?
• Which tip is recommended for resolving conflict?
• What does proportionality mean in the use of force?
• Which of the following is part of the initial mediation steps?
• What does reinforcing behavior involve?
• Which item is listed as a dimension of personal space during interaction?
• Which set contains the three de-escalation techniques commonly taught in DOC settings?
• Which step comes after Open in the negotiation process?
• Which option best represents a peer-based resource for staff coping after stressful encounters?
• If you're making inferences you're which of the following?
• Responding to inmates encourages them to...
• What are the types of conflict?
• Why is it important to document de-escalation attempts in an incident report?
• Which of the following is NOT listed as part of IPC basics?
• Why is timely incident reporting critical after a conflict?
• Which element is included in physically positioning yourself during IPC?
• When handling inmate requests, what approach is recommended?
• Which outcome is most consistent with mediation, as described?
• How should staff manage crowd control while keeping de-escalation in mind?
• Which statement describes the I-message technique and provides a relevant example?
• Which practice is advised to avoid during conflict resolution?
• Identify meaning: which describes this skill?
• How should contraband discoveries be handled during an interaction?
• What are the three skills needed to position yourself effectively on the job?
• What is crisis?
• Reflecting feelings during active listening serves to:
• Which of the following is not an listed ability for listening?
• Which of the following is an early sign of a potential mental health crisis in an inmate?
• Paraphrasing is a component of active listening. Which option best describes its role?
• Which of the following is a dimension of personal space during interaction?
• Why is ongoing conflict resolution training essential for NYC DOC staff?
• How should staff handle a harassment or bias incident involving an inmate?
• What happens during the Outline stage?
• What is the key objective of maintaining professionalism in every inmate interaction?
• What is a key activity of the mediator after listening in the early steps?
• Why is tone of voice important in conflict situations?
• Identify a bias to avoid when addressing inmate concerns.
• Which item is NOT one of the three specific skills for managing inmate behavior?
• What is the goal of the 'Handling requests' skill?
• Which stage is focused on ensuring what is agreed happens?
• What is the purpose and typical timeline of incident reporting?
• Which statement best differentiates empathy from sympathy?
• During conflict situations, which statement best illustrates what is not part of a post-incident debrief?
• Which personal practice is recommended for staff well-being after a high-tension encounter?
• When making requests, what is the recommended format sequence?
• Which is an IPC skill application related to behavior?
• Name a common bias to avoid when handling inmate conflicts?
• What distance is recommended for formal transactions to maintain appropriate personal space?
• Which of the following is one of the four steps to resolve a conflict?
• Which statement best describes the function of listening?
• Which approach helps resolve conflicts by focusing on the issue rather than the person?
• Which action best reflects proper coordination when additional support is needed during a tense incident?
• What is the primary function of the mediator?
• What is the purpose of making specific requests to inmates?
• What is the effect of identifying the meaning on de-escalation and problem resolution?
• What is the outcome associated with the Close stage?
• Which statement describes posturing?
• Which pair of conflict styles is described as best for building relationships and trust?
• In a group discussion, what is the purpose of reflective listening?
• Which question approach helps in resolving conflict?
• Which practice helps ensure clarity when making requests?
• Which option is NOT listed as a type of conflict?
• Identifying content refers to which of the following?
• What is the role of documentation in investigations of potential bias or harassment?
• Give an example of appropriate positive reinforcement after successful de-escalation.
• What safety considerations apply when approaching an inmate returning from yard duty?
• How is the final solution refined in mediation steps?
• What is the proper sequence to follow before using any level of force?
• Which statement best describes the collaborating conflict style?
• Which statement best defines proportionality in use of force?
• Which statement best describes appropriate use of barriers during crowd management?
• Which option best describes the role of active listening components in conflict situations?
• In the first steps of negotiation, which action involves considering an alternative if no agreement is reached?
• In the later mediation steps, what is the first action participants take?
• Why is following the chain of command important during an incident?
• What term describes the importance of maintaining distance in IPC?
• By adding the meaning to the content and feeling you:
• Which of the following is listed as an ability for listening?
• Which option is NOT listed as a way to observe inmates to understand them?
• To manage requests under IPC, you should.
• What is the purpose of reflecting feelings back to the inmate?
• Which of the following is NOT one of the three ways to hold your posture effectively on the job?
• Identify feelings involves which practice?
• Which conflict style is best for team building and managing a housing area?
• If a supervisor overrides your de-escalation plan on the ground, what is the appropriate response?
• Which statement best describes the Competing conflict style?
• Which of the following is an element of an I-message?
• What is the purpose of the inmate grievance procedure?
• Which description best defines reinforcing inmate behavior?
• What is the primary goal of crowd management in conflict resolution?
• In IPC skills, when communicating with inmates, what should you respond to?
• During a tense inmate interaction, which action helps reduce triggers and promote control?
• What does conflict focus on?
• Give an example of culturally competent conduct during an encounter.
• Identifying the meaning you show inmates you...
• Which distance key zone begins at about four feet?
• Which step involves seeking understanding and the possibility for a win/win solution?
• What is the purpose of debriefing after a critical incident?
• Which of the following is listed as a way to observe inmates to better understand them?
• Which statement about crisis management is true?
• In the avoiding conflict style, which behavior best describes the tendency?
• How should you document a conflict incident to ensure accuracy?
• Which action reinforces behavior during IPC?
• What is reflective listening and why is it important in conflict resolution?
• Describe how body positioning signals safety and openness during an encounter?
• Which statement best describes the difference between conflict and crisis?
• When a contraband discovery occurs during an interaction, what is the first step?
• Identifying intense feelings helps with:
• What does posturing communicate in professional interactions?
• Which statement best reflects the protective aim of conflict resolution training in the DOC setting?
• According to policy, when may force be used?
• How do participants reach an agreement?
• In identifying content, what does reflecting understanding back to the inmate accomplish?
• What does crisis focus on?
• Which body language behavior should you avoid during an encounter with an inmate to maintain safety and openness?
• How should staff address mistakes made during incident handling?
• Which statement best reflects the mediator's neutrality?
• How should you respond if an inmate asks for a medical appointment during a tense moment?
• What is a primary purpose of a post-incident debrief in DOC operations?
• When should a staff member escalate an incident to a supervisor immediately?
• What is the primary commitment of individuals when engaging in mediation?
• Which distance zone is touching to 10 inches?
• What is the 'challenge-reframe' technique and how is it used?
• What does the mediator do with the list of possible solutions in the second set of steps?